Refund policy

1. Return Period:
   Customers have 30 days from the date of receiving their order to initiate a return.
   
   2. Return Eligibility
   To qualify for a return:
   - The item must be unopened and unused, in its original condition.
   - It should be returned in the original packaging.
   - A receipt or proof of purchase must be included.
   
   3. Non-Returnable Items
   The following items cannot be returned:
   - Products that are opened
   - Sale items
   - Items not in their original condition, damaged, or missing parts for reasons unrelated to our error
   
   4. Return Shipping:
   Customers are responsible for the cost of return shipping. Please note that shipping fees are non-refundable. If a refund is approved, the return shipping cost will be deducted from the total refund amount. We recommend using a trackable shipping service and obtaining shipping insurance.
   
   5. Customs and Taxes:
   Customers are accountable for any customs fees or taxes related to their return. Additional fees incurred during the return process will be subtracted from the refund.
   
   6. Refunds:
   Upon receipt and inspection of the returned item, customers will be informed of the refund approval status. If the refund is approved, it will be processed, and the credit will be automatically applied to the original payment method within a specified timeframe.
   
   7. Exchanges:
   We only offer exchanges for defective or damaged items. Customers seeking an exchange should contact us via email.
   
   8. Delayed or Missing Refunds:
   If a refund has not been received, customers should first contact their bank or credit card company. It may take some time for the refund to be officially processed. If further assistance is needed, please reach out to us by email.